Myles Posted May 20, 2003 Share Posted May 20, 2003 I'm trying to sort out the insurance for the 7 I'm due to collect on Saturday. A few weeks ago, I'd pretty much filtered the insurance companies down to HHH and MSM with HHH being slightly in the lead due to a low excess and 'enlightened' views about security options. HHH have been almost impossible to contact on their Peterborough number (the general offices say they can't handle 7's) - the phone is usually either engaged, or rings out in the mid-late afternoon. Are they this hard to get hold of when you need to make a claim? Perhaps I ought to go back to MSM for a second quote... Regds, Myles Link to comment Share on other sites More sharing options...
John Howe Posted May 20, 2003 Share Posted May 20, 2003 If you can't get hold of them when they haven't got your money - what are they going to be like when they have your cash? Have you tried Footman James? JH Deliveries by Saffron, the yellow 222bhp Sausage delivery machine Link to comment Share on other sites More sharing options...
Big Brother Posted May 20, 2003 Share Posted May 20, 2003 MSM *thumbup* Steve Ironic isn't it, that God gave the tortoise a drag factor of 0.03! Se7en-Up! Less is more! Link to comment Share on other sites More sharing options...
Myles Posted May 20, 2003 Author Share Posted May 20, 2003 Yep, tried all the usual suspects. Footman James didn't impress - the quote was ok on price, but the woman I spoke to wasn't a joy to speak to and didn't even ask what the postcode of the storage location was (it is different to my home address) - they also wanted Thatcham Cat 1 (alarmed IIRC) immobilisation which this won't have. The Eggar Lawson crowd were helpful, but couldn't come anywhere near on price due to my 'lack of high performance experience' (first seven) - although with a Cadence course, this would bring the price down to the ballpark. MSM have been consistantly helpful and easy to reach - their quote has just jumped 60 quid apparently 'cos I'm buying a 2 year old car rather than a 3-ish - strange though as the valuation figure dropped by just over 1000GBP... I'll try HHH in the morning for once - if they are still hard to reach, MSM get the business regardless. PPFN Myles Link to comment Share on other sites More sharing options...
Myles Posted May 21, 2003 Author Share Posted May 21, 2003 Well, I gave HHH another chance this morning - and I couldn't get through again (busy initially, then the phone just rang out). Just phoned MSM and they've got the business - very helpful and reassuring. Just hope I won't need to call them for another 12 months... Myles Link to comment Share on other sites More sharing options...
james fillingham Posted May 22, 2003 Share Posted May 22, 2003 I spoke to HHH yesterday re changing my existing cover. I had same problems re engaged / ringing off hook. I spoke to the main Peterborough office who old me the specialist unit was short a couple of staff and hence struggling to cope. I did eventually get through plus they called back in response to the message i'd left with the main Peterborough number. Docs arrived yesterday after 1.5 days. Not bad. Link to comment Share on other sites More sharing options...
Smiffy Posted May 28, 2003 Share Posted May 28, 2003 I bought my first 7 in Feb and insured it through "Need2insure" (Advertise in Top Gear Magazine etc) Chap I spoke to could not have been more pleasant or clued up. Got fully comp insurance on 98 Vx 175bhp for me (37 yr old fart) plus 4 named drivers for £236pa (£100 excess, full legal cover and breakdown recovery anywhere in Europe). I'm not at home just now but will be happy to forward the guys name if you want (I do remember that he mentioned he spends most of his time polishing his Escort Cosworth ! ....... Ok, if you like comfortable family cars I suppose!) All paperwork was sent within 24 hrs of phone calls and they changed my insurance docs for free whan I fitted a personalised plate on the car. Can't speak highly enough of either service or price Link to comment Share on other sites More sharing options...
Myles Posted May 28, 2003 Author Share Posted May 28, 2003 Blimey, sounds cheap! Well, the deed is done with MSM for this year - be interested to hear how you get on with your lot though. Regds, Myles Link to comment Share on other sites More sharing options...
Gridgway Posted May 28, 2003 Share Posted May 28, 2003 I use HHH and haven't had the phone prob, so it must be a recent and hopefully temporary thing. I had a £6.5k 'unusual' claim with them and they were first class. Graham Link to comment Share on other sites More sharing options...
Myles Posted May 28, 2003 Author Share Posted May 28, 2003 Intriguing Would you care to share your 'unusual' claim on or offline Elephant falling from the sky? Ground swallowing incident??? Very titillating! Please tell.... Myles Link to comment Share on other sites More sharing options...
Myles Posted May 28, 2003 Author Share Posted May 28, 2003 Maybe not titillating.... 😳 Occassionally have the odd mental block... Ahem. Myles Link to comment Share on other sites More sharing options...
PAUL MARRIOTT Posted May 29, 2003 Share Posted May 29, 2003 I've been with HHH for a couple of years and haven't had any problems, good service, smart staff, rapid response......until about six weeks ago when I had the same phone problen, dumb staff and poor response. They seem to have gone off the boil!! Paul M. Link to comment Share on other sites More sharing options...
Gridgway Posted May 29, 2003 Share Posted May 29, 2003 my insurance claim was "I have worn out my engine by sucking cement in through the induction system when I ran over a bag in the road", "and how long have you been running with all this cement in your engine?", "well, about 3 months", "let me just check...yep, that's covered sir." Not titillating I'm afraid! Graham Link to comment Share on other sites More sharing options...
Myles Posted May 30, 2003 Author Share Posted May 30, 2003 😳 There's mechanical sympathy for you. How many times did you need to run it over to get the right effect.... 😬? Myles Link to comment Share on other sites More sharing options...
Mark Piper Posted May 30, 2003 Share Posted May 30, 2003 I've just been paid out through MSM for an incident involving grounding the sump which dislodged the sump plug and lack of oil leading to a seized engine...through the good auspices of this forum I was told that this constituted "impact damage" and literally 6 months after having the engine rebuilt I then put a claim on through MSM. it took 5 months of faffing around from the insurance company but they finally paid up in full. Throughout that time Dave Spragg championed the case for me and I can't praise his serivces enough Link to comment Share on other sites More sharing options...
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