"Good quality" wheels?!

[glasgow]

Last week I bought a brand new set of 13X6" Apollo wheels. http://caterhamparts.co.uk/product.php?id_product=5216 but for some reasons the wheels arrived buckled and I am arranging a return. 

Should I just consider it as bad luck and get a replacement of same type? Are the black Aplllo diamond cut wheels a better quality? http://caterhamparts.co.uk/product.php?id_product=5230 

Apollo wheels are the lightest I could find but may be this is part of the problem-light wheel could easily buckle? Any suggestion for a better brand please? 

Regards

Ahmed

[Simon.Rogers]

I do CXR (Compomotive) so not Caterham specific.  They are as light as you get for a cast wheel.

6,7 qnd 8".  In stock in anthracite.

They weigh in from 4.7 - 5.1 kg.

[Mrp]

Hi Glasgow

I just fitted a set of these from Simon, very good and much recommended.

Mrp

[Jonathan Kay]

There may well be better wheels, but the ones you bought shouldn't have arrived buckled, and shouldn't deform under normal (!) use. And probably didn't and haven't for other users.

How has the seller responded?

Jonathan

[CharlesElliott]

Not Apollo wheels, but I used to have the same problem with the Anthracite wheels and sent a few back.
 

[glasgow]

How has the seller responded?

Informed demon tweek about the problem (which was confirmed by Kwickfit and another wheel specialist). They told me they need to contact the supplier and will get back to me. I am not sure will it be a refund or replacement?  

[Jonathan Kay]

Private Mail sent

Jonathan

[Stridey]

They may want to contact the supplier, BUT it's the sellers responsibility.  Your contract is with them, not their supplier. AND distant selling regs apply. You can return for any reason for refund within a certain time, but must pay for returns IF that's in the t&cs on purchase. Otherwise it's up to them to pay for returns and that would be the case if the items are damaged. 

I run an online business and have refunded according to distant selling regs, customers are often surprised that after asking if they can return something (things like gloves being too small) and we refund with no quibbles. It's the law, but I find customers don't know it and are pleasantly surprised and long term works out best for us.

If an item is returned that is faulty I pass it back to my supplier. I deal with it. But in the meantime I refund the customer. 

[elie boone]

about the refund, demon only refund a certain amount of the p&p wel this was the case a few years ago so keep an eye on that. From memory it was a 15 GBP. Where the boxes damaged ?

[glasgow]

Boxes are ok but I get rid of the foam fillers.

If an item is defective, the p&p should be fully refunded - isn't it?

[simon_h]

If they were noticed buckled from the undamaged box I would think it's a cut a dry return. If they have had tyres fitted I would expect a blame train as no-one will have done it!

[ScottR400D]

I've had unsuitable stuff from DT in the last and they've arranged collection.

Did you get the tyres off, Glasgow and spin up the wheels?

[glasgow]

Scot,

I left the car with Kenny Brown motor engineering to sort it out (needs suspension reset as well). He took it to a wheel specialist and had the same finding as I experienced with Kwikfit. He said the problem are in the wheels not the tyres. I was not with him so can't tell if they took the tyres off the wheels or not.