Cookie Monster Posted February 9, 2016 Share Posted February 9, 2016 Following Simon's helpful post about how to get Caged to supply a sticker for those of us who haven't got one, I sent photos & SAE etc some weeks ago but have heard nothing back.Did anybody else do the same and get a sticker yet?Do want to start chasing as they are doing us a favour but was expecting a response by now. Thanks Link to comment Share on other sites More sharing options...
Englishmaninwales Posted February 9, 2016 Share Posted February 9, 2016 If you haven't already, contact Dawn Chapman, Operations manager at Caged. dawn@cagedlaser.comMalcolm Link to comment Share on other sites More sharing options...
Delbert Posted February 10, 2016 Share Posted February 10, 2016 As another contact is Dan , mailto:dan@cagedlaser.comkeen to help also , in fact it may well be his desk that Dawn passes the label too Link to comment Share on other sites More sharing options...
Cookie Monster Posted February 15, 2016 Author Share Posted February 15, 2016 AllAs per Del's advice i have contacted Dan; it appears Dave is no longer at Caged, they have no record of my letter &SAE & they want to charge £20 for the privilege of a sticker or £21 if I fail to supply a SAE (despite them having lost my first one). Link to comment Share on other sites More sharing options...
Comp Sec Posted February 15, 2016 Share Posted February 15, 2016 Sounds about the going rate, £25 from Safety Devices for mine, Link to comment Share on other sites More sharing options...
OliW Posted February 15, 2016 Share Posted February 15, 2016 I must have got lucky when Dave was there as I got a free one back in about three or four weeks. Link to comment Share on other sites More sharing options...
Englishmaninwales Posted February 15, 2016 Share Posted February 15, 2016 Oli you were indeed lucky.....Best thing that happened to Caged was that Dave left......He lost my cage order 3 times over 4 months. Link to comment Share on other sites More sharing options...
Cookie Monster Posted February 16, 2016 Author Share Posted February 16, 2016 Seems like I have little choice.Less than I impressed as previous dealings with them (on an entirely separate matter) were a lot less than satisfactory too.Guess I have to stump up £20 then.... Link to comment Share on other sites More sharing options...
OliW Posted February 16, 2016 Share Posted February 16, 2016 It's crazy money for such a simple request! It's not as though they have to do any work. You send the SAE and the evidence, so how do they justify £20? Link to comment Share on other sites More sharing options...
Cookie Monster Posted February 16, 2016 Author Share Posted February 16, 2016 I agree Oli & told them as much. They have now agreed to provide it FOC as a goodwill gesture so my faith is restored Link to comment Share on other sites More sharing options...
Simon.Rogers Posted February 16, 2016 Share Posted February 16, 2016 I disagree and think it's fair. They have to dig out paperwork check things over and send it out to you. its not their fault the sticker was removed. Yes I had to pay for the SV cage I have recently sold. its a business not a charity. No the cost of the sticker won't be that much but the employee could be earning or creating more income if undertaking other work. Link to comment Share on other sites More sharing options...
Cookie Monster Posted February 17, 2016 Author Share Posted February 17, 2016 I agree Simon that there is a cost ( not sure it equates to £20) but my point is that you had kindly managed to negotiate with them to get them FOC.They then managed to lose what I had sent them & then introduce a charge retrospectively; this was after a previous purchase from them took two months to resolve due to poor administration by them where they lost the correspondence & simply didn't fulfill on their commitments in anything like a timely manner.I don't have a problem paying them for the time involved had that been made clear up front. Anyway all sorted now, so thanks to Dan at Caged & Simon for the original approach. Link to comment Share on other sites More sharing options...
Simon.Rogers Posted February 17, 2016 Share Posted February 17, 2016 Oh agree on all that previous poor communication etc. And when I called for the SV sticker I was a little taken aback given my negotiations. But I could certainly see the general point. Link to comment Share on other sites More sharing options...
Comp Sec Posted February 17, 2016 Share Posted February 17, 2016 I suspect for both Caged and safety devices that it's become almost a full time job for someone at the moment as it's not just us affected.£25 vs the cost of a new cage, I snapped there hand off, as I was resigned to the fact that it was extremly unlikely that they could trace it, but all credit there did manage to trace it and sent me the paperword and the sticker. Link to comment Share on other sites More sharing options...
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