CharlesElliott Posted December 14, 2012 Share Posted December 14, 2012 The De Dion can still hit the carrier bolts. Guess that that may not be defined as a 'safety issue'. Link to comment Share on other sites More sharing options...
paul jacobs Posted December 14, 2012 Share Posted December 14, 2012 Oh yes, but there are two separate issues really, and the brake pipe seemed to be the easiest to sort out? Link to comment Share on other sites More sharing options...
Grubbster Posted December 14, 2012 Share Posted December 14, 2012 Not sure why it is just SV, my new Academy car has modified diff carrier and bolts and the modified brake pipe. Link to comment Share on other sites More sharing options...
MarkHyde Posted December 16, 2012 Share Posted December 16, 2012 Still not received any letters regarding brake lines or diff carrier. Still not had any reply from Customer Feedback or CC Mid. The following is an e mail I've sent today to Brett at CC Mid and Andy Noble; Brett & Andy, I have forwarded an e mail I sent to your feedback page on the CC website, I've heard nothing! I also volunteered to be part of the group meetings, suggesting Skipton, North Yorkshire as a venue, I've heard nothing! and I'm sorry to say, regarding the latest Diff/Brake Line problems and our missing service book, I've heard nothing! I'm going to be perfectly honest with you, it's a great car when it's on the road and it's a great car when it's on the road and you can have confidence that something isn't going to go wrong, but I'm afraid that hasn't been too often in the last 24 months of ownership. To say I am disappointed with the build quality and more importantly the responses from CC is a massive understatement. I am at the stage where I wish I had never bought a car from you, that mistake will never happen again! Mark Hyde. The message I sent to CC feedback page of their website, is on a previous page of this forum. Frustrated Confused AND *mad* *mad* *mad* *mad* Link to comment Share on other sites More sharing options...
Stationary M25 Traveller Posted December 16, 2012 Share Posted December 16, 2012 Unfortunately Andy has left CC Link to comment Share on other sites More sharing options...
MarkHyde Posted December 16, 2012 Share Posted December 16, 2012 Many thanks, just got an out of office reply from David Ridley, Chief Commercial Officer. MH Link to comment Share on other sites More sharing options...
Alan Reeves Posted December 16, 2012 Share Posted December 16, 2012 Mark, mail me and i will send yiu the ceo e mai Link to comment Share on other sites More sharing options...
wjblundell Posted December 19, 2012 Share Posted December 19, 2012 Hi, Letter arrived today for my CCM retrofit diff. Same content as the earlier letters in that a redesigned carrier will be available from April onwards. Looks like April is going to be a busy month for them. Must book my slot. Link to comment Share on other sites More sharing options...
Dr Slotter Posted February 12, 2013 Share Posted February 12, 2013 Had my original carrier replaced with the 'revised' carrier (rather than the 'completely new' carrier) by CCMids last week as they discovered my original one had cracked. They are then going to replace it with the 'completely new' one for me later in the year when they become available. Link to comment Share on other sites More sharing options...
MarkHyde Posted February 13, 2013 Share Posted February 13, 2013 Tried to book my car in for beginning of April with CC Mid, but apparently the 'completely new carrier' will not be available until after that date. Brett at CC Mid is excellent and is contacting me when they're available. I hope this isn't going on much longer than that! MH Link to comment Share on other sites More sharing options...
pmobbs Posted February 13, 2013 Share Posted February 13, 2013 Blimey, hope that the 'completely new' carrier isn't going to appear too late - due to head way south (2.5k mile trip) early in May....... Link to comment Share on other sites More sharing options...
Titanium7 Posted February 13, 2013 Share Posted February 13, 2013 I've chosen Clive kenrick's Garage to fit my replacement carrier, much more convenient for me. Link to comment Share on other sites More sharing options...
wjblundell Posted February 14, 2013 Share Posted February 14, 2013 Hi Titanium7 Does that mean CC are expecting you to pay Kendricks or are they fitting them on behalf of CC covered by their 'in-service upgrade'. If the latter it would be far more convenient for me as well. Bill Link to comment Share on other sites More sharing options...
Titanium7 Posted February 14, 2013 Share Posted February 14, 2013 Assumption is CC will cover the cost, they also did my post build check when I built the car at no cost. Email Kate at C C and check. They are an official service centre/agent. Link to comment Share on other sites More sharing options...
redlight Posted March 19, 2013 Share Posted March 19, 2013 Has anybody got a date for the fix yet? We are getting close to April. Link to comment Share on other sites More sharing options...
pmobbs Posted March 19, 2013 Share Posted March 19, 2013 No, but it would be useful to have some certainty about when CCs program of replacement will begin and how they plan to schedule everyone in. I for one 'fly' (height about 10cm) south in the summer and need to know when I can use the Caterham to do this. I will contact CCs tomorrow...... Link to comment Share on other sites More sharing options...
TBKBABABTIM Posted March 20, 2013 Share Posted March 20, 2013 My Supersport kit is being delivered next wednesday and CC just advised me that it will be supplied with ' the latest version with recessed bolts' not sure if thats the altered current one or the new design. Link to comment Share on other sites More sharing options...
MarkHyde Posted March 20, 2013 Share Posted March 20, 2013 I went with a friend to pick up an old Austin 7 chassis near Llangollen on Monday so took the opportunity to pop in and see Clive (Kendrick), never met him before but I took the advice of some of the lads at he LADS meeting a couple of weeks ago. What a great bloke, even though he was busy he took time with us and talked about his lovely collection of modern day classics with us. I am going to get my work done with him (diff carrier & brake lines). I'm sorry to say he exudes more confidence and customer service than I generally get from CC, Brett at Midlands the exception. Eily's (office manager, I think Clive's wife) at Kendrick's has taken my details, is contacting CC on my behalf and then letting me know when the parts are available. CC pay for the work to be done. My wife and I intend to make a couple of days of it and enjoy some of the N Wales roads whilst we're there. Just thought I would let you know. Kind Regards, Mark H. PS Many thanks to the LADS for being so hospitable and friendly on my first visit, so helpful, new mud flaps are being fitted this weekend. Link to comment Share on other sites More sharing options...
Englishmaninwales Posted March 21, 2013 Share Posted March 21, 2013 I can recommend Clive and Robert Kenrick at Llangollen. They did a fine job on repainting my car plus various small jobs and all the MOTs over the last 10 years. Link to comment Share on other sites More sharing options...
Grubbster Posted March 22, 2013 Share Posted March 22, 2013 I don't think the revised carrier is available yet, I expect they'll still be going with the stregthened version with recessed c/s bolt heads. The new version will require full diff-out to fit whereas the current version can just about be done with the diff basically in situ. With the current version the carrier is OK, it is the diff backplate that gets in the way of the dedion, so it is a backplate redesign as well as carrier. Link to comment Share on other sites More sharing options...
pmobbs Posted March 28, 2013 Share Posted March 28, 2013 Been in contact re: dates for fix to be applied. I am told CC are testing at the moment and hopefully will very soon be in a position to roll it out. Link to comment Share on other sites More sharing options...
redlight Posted March 28, 2013 Share Posted March 28, 2013 Great news, did they give you any time frame? Link to comment Share on other sites More sharing options...
pmobbs Posted March 29, 2013 Share Posted March 29, 2013 No, they said that they were pretty much there with the testing. No eta for roll out of parts. Will update soon. Link to comment Share on other sites More sharing options...
wjblundell Posted April 23, 2013 Share Posted April 23, 2013 Anyone got any news yet, I know Kenricks in Llangollen are following this up with CC on my behalf and a couple of others. I will email CC to find out more and report back. Link to comment Share on other sites More sharing options...
Titanium7 Posted April 23, 2013 Share Posted April 23, 2013 Emailed CC a week or so ago, new cage still in final tests. Link to comment Share on other sites More sharing options...
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